Rental policies

Rental period

Each package includes 14 calendar days beginning on the scheduled delivery date. If the scheduled return falls on Memorial Day, Independence Day, Labor Day, Thanksgiving, the following Friday, Christmas Eve, Christmas Day, New Year's Eve, New Year's Day, or an owner blackout, service moves to the next available business day. Equipment must be empty, reasonably clean, accessible, and ready during the scheduled return window.

Fulfillment choices

Standard online booking includes Pineapple delivery and pickup. Customer pickup, customer return, or another special arrangement may be requested, but requires personal approval from Mark or Jenn before it is confirmed. Any meeting location is provided privately after approval.

Delivery area and mileage

The first 30 one-way driving miles from our Belden Village service-area reference point are included. From 31–60 miles, the charge is $0.50 per excess mile for each service visit Pineapple Moving Tote Rentals makes. More than 60 miles is personally reviewed for a custom quote. Belden Village is not a business address or customer pickup location.

Safe access

Delivery and pickup are ground-level only; our team does not carry equipment up or down flights of stairs. Customers must provide clear access and secure dogs and other animals before arrival.

Extensions and late return

Extensions depend on inventory and must be requested before return. Weekly extension rates are Essential $60, Plus $90, Premium $120, Pro $150. When equipment is unavailable at the arranged return time, the applicable extension charge may begin.

Cancellation

Cancel at least 72 hours before the scheduled delivery window for a full refund. When a cancellation is made less than 72 hours before delivery, the rental charge is nonrefundable. The security deposit is refunded if the equipment has not been delivered. If we cancel the booking, all amounts paid are refunded.

Security deposit

A refundable $100 security deposit is collected during checkout. After equipment is returned, it is marked pending inspection. A good-condition inspection starts the Stripe refund. Missing, damaged, late, or inaccessible equipment is reviewed by a person before any deduction or additional charge; exceptions are never charged automatically.

Rental agreement and equipment responsibility

The customer accepts responsibility for the totes and moving cart from delivery until return. Normal wear is not charged. Missing or unusably damaged equipment may be charged at the disclosed replacement rates: $25 per tote and $100 per cart. A failed pickup caused by inaccessible or unprepared equipment may incur a $25 trip charge.

Hazardous materials, flammable products, leaking liquids, illegal items, animals, and loads exceeding the equipment's safe capacity are prohibited. Pineapple Moving Tote Rentals does not insure customer belongings packed in the totes.

Documented extension, late, failed-pickup, damage, or replacement charges may be deducted from the security deposit only after review. If the approved amount exceeds the deposit, the remaining balance will be invoiced with an explanation.

SMS terms and consent

Customers may opt in through the optional, unchecked checkbox on our booking form to receive operational text messages from Pineapple Moving Tote Rentals. Messages may include booking confirmations, delivery and return-pickup reminders, arrival updates, schedule changes, service-attempt notices, delivery or return records, and deposit-status messages. Message frequency varies according to booking activity. Message and data rates may apply. Consent is not a condition of purchase. Reply STOP to opt out at any time or HELP for help. After a STOP request, we may send one confirmation message and will send no further text messages unless the customer opts in again. Mobile carriers are not liable for delayed or undelivered messages.

Privacy

We collect only the contact, service-address, booking, agreement, operational-photo, communication, and payment-reference information needed to provide the rental. Card details are handled by Stripe and are not stored on this website. We do not sell or rent customer information. Mobile phone numbers, SMS opt-in data, and text-message consent are not sold, rented, shared, or disclosed to third parties or affiliates for marketing or promotional purposes. We may share this information only with service providers that help us deliver requested messages and operate our service, and only as necessary for those purposes.

Contact

Questions or disputes should be sent to mytoterental@gmail.com or discussed by calling 330-933-6841.